Efficient and Specific Customer Contact – worldwide
Interview with Christophe Loretan
VP of Sales & Marketing (Europe/Rest of World)
A central customer desk
In the 2022 financial year, COLTENE enhanced its customer service operations by adding a new customer desk function to the ZOHO application. While COLTENE regularly visits customers at their premises, day-to-day contact (which is often time-sensitive) is essential for ensuring the quality of dental treatment. Christophe Loretan (Vice President of Sales & Marketing (Europe and RoW)) explains how the new customer desk is promoting efficiency in day-to-day business and is making COLTENE a long-term partner to its customers.